Refund & Return Policy

1. Plans and Passes

AdmiTree plans (Plus, Seasonal Pass, Full Cycle and Early Bird), passes (such as the SAT Pass, TMUA Pass and practice passes) and credit packs (the Essay Review Pack and AI Counsellor Top-up) are digital products. Each is a one-time payment with no auto-renewal, and access starts the moment the payment goes through.

Because access is delivered instantly, purchases are not refundable, including when a plan or pass is only partly used. The price, what is included and how long it lasts are shown on the checkout page before you pay, so please review them carefully.

We will refund you in these cases:

• Charged twice: if the same purchase was charged more than once, the extra payment is refunded in full.
• Charged but not activated: if money left your account but the plan or pass did not switch on, and we cannot switch it on, the payment is refunded in full.
• A problem on our side: if a fault on AdmiTree stops you from using what you bought, see section 4.

If a payment fails, any amount your bank deducted is returned to you automatically by the bank or payment gateway, usually within 5-7 business days.

2. Consultation Services

Paid Senior Connect sessions are subject to the following refund policy:

• Cancellation 48+ hours before session: Full refund available
• Cancellation 24-48 hours before session: 50% refund available
• Cancellation less than 24 hours before session: No refund
• No-show: No refund (session fees are forfeited)

Rescheduling is permitted with at least 24 hours' notice, subject to availability.

3. No Subscriptions or Auto-Renewal

AdmiTree does not sell subscriptions. Nothing renews or is charged again on its own: when a plan or pass ends, it simply stops, and you can buy again if you choose. The free plan never asks for payment details.

4. Technical Issues

If you experience technical problems that prevent service delivery (e.g., platform outage, unavailable sessions), please contact us immediately. We will:

• Investigate the issue promptly
• Fix the problem, or extend your plan or pass for the time you could not use it
• Reschedule affected sessions at no additional cost
• Refund the payment if we cannot fix the problem

5. Requesting a Refund

To request a refund, please follow these steps:

1. Email support@admitree.in with the subject "Refund Request"
2. Include your full name, registered email address, and the payment ID from your receipt or the Payments page
3. Provide a clear reason for your refund request
4. Allow 3-5 business days for us to process your request

6. Chargebacks and Disputes

If you dispute a charge with your bank or payment provider before contacting us, we may be unable to process a refund. We encourage you to contact us first to resolve any issues. We will work with you to find a satisfactory resolution.

7. Contact Us

For refund-related questions or to request a refund, contact us:

• 📧 support@admitree.in
• 📍 India