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Cancellation Policy

Last updated: 10 November 2026

1. Plans and Passes

AdmiTree plans, passes and credit packs are one-time payments. They do not renew and are never charged again on their own, so there is nothing to cancel: each one simply ends when its term is over (credit packs end when the credits are used up or, for the AI Counsellor Top-up, at the end of the calendar month).

  • No auto-renewal: you will not be charged again unless you choose to buy again
  • No refunds after purchase: access starts instantly, so plans, passes and credit packs cannot be cancelled for a refund. The exceptions (double charges, a payment that did not activate, or a fault on our side) are listed in our Refund Policy
  • Free plan: free to use with no payment details, and you can stop at any time

2. Consultation Sessions

For Senior Connect sessions, the following cancellation policy applies:

Notice Period Refund Amount Rescheduling
48+ hours before 100% refund Free rescheduling
24-48 hours before 50% refund Free rescheduling
Less than 24 hours No refund Subject to availability
No-show No refund Not permitted

3. Rescheduling

Rescheduling is permitted up to 24 hours before a scheduled session. After this window, the session cannot be moved without incurring additional fees.

  • Within 24 hours: Rescheduling subject to availability
  • Multiple rescheduling: May require a consultation with support
  • Emergency situations: Contact support for exceptional cases

4. Service Cancellations

  • Plans, passes and credit packs: Not cancellable once bought; see section 1
  • Senior Connect sessions: Subject to the consultation cancellation policy above

5. How to Cancel

To cancel a Senior Connect session:

  1. Log in to your AdmiTree account
  2. Open Senior Connect and find your booking
  3. Select the session you wish to cancel
  4. Click the "Cancel" button and follow the prompts
  5. You will receive a confirmation email

Alternatively, you can contact us at support@admitree.in for assistance with cancellation.

6. Refund Processing

Refunds for eligible cancellations are processed as follows:

  • Processing time: 3-5 business days to review
  • Payment processing: 7-10 business days after approval
  • Payment method: Credited to the original payment method
  • Confirmation: You will receive email confirmation

7. Contact

For cancellation requests, questions, or assistance:

Last Updated: 10 November 2026