Grievance Officer

In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, AdmiTree has appointed a Grievance Officer who also serves as the point of contact for data-protection questions. You can reach them for any complaint about content, conduct, or how we handle your personal data.

Response Timelines

• Acknowledgement: we acknowledge your complaint within 24 hours of receipt.
• Resolution: we aim to resolve your complaint within 15 days, as required by the IT Rules, 2021.
• Data-rights requests (access, correction, erasure) are handled within the same window wherever possible.

What You Can Raise Here

• Complaints about content, conduct, or platform behaviour.
• Requests to access, correct, update or delete your personal data.
• Requests to withdraw consent, or to nominate someone to act on your behalf.
• Parents and guardians: requests to review, correct, delete a minor's data, or to withdraw guardian consent.
• Concerns about our use of third-party AI providers or cross-border processing.

How to Reach Us Faster

When you write, please include your registered name and email, a clear description of the issue, and any relevant order or payment ID. This helps us verify your identity and respond quickly. For general support you can also use our contact form.

Escalation

If you are not satisfied with how your data-protection complaint is handled, you may escalate it to the Data Protection Board of India under the DPDP Act, 2023. For consumer matters, you retain your rights under the Consumer Protection Act, 2019.